πŸ“ 12 Done-For-You Scripts

Copy, paste, customize. Each script is tested with real auto repair customers.

Script 1: Appointment Reminder (24hr)

When to use: 24-48 hours before scheduled appointment

Hi [CUSTOMER NAME], this is [YOUR COMPANY NAME]. Just a friendly reminder about your appointment tomorrow at [TIME]. Please reply CONFIRM to confirm, or call us at [PHONE] if you need to reschedule. We look forward to seeing you!

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 2: Appointment Reminder (2hr)

When to use: 24-48 hours before scheduled appointment

Hi [CUSTOMER NAME], this is [YOUR COMPANY NAME]. Just a friendly reminder about your appointment tomorrow at [TIME]. Please reply CONFIRM to confirm, or call us at [PHONE] if you need to reschedule. We look forward to seeing you!

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 3: No-Show Follow-Up

When to use: Within 1 hour of a missed appointment

Hi [CUSTOMER NAME], this is [YOUR COMPANY NAME]. We missed you at your appointment today. No worriesβ€”things happen! Would you like to reschedule? We have openings [TOMORROW/THIS WEEK]. Reply with a time that works, or call us at [PHONE]. We'd love to help you soon!

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 4: Reschedule Offer

When to use: Standard auto repair customer interaction

[GREETING] Thank you for contacting [YOUR COMPANY NAME]. [MAIN MESSAGE CONTENT - Customize for your specific use case] [CALL TO ACTION] If you have questions, reach us at [PHONE] or [EMAIL]. Best regards, [YOUR COMPANY NAME]

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 5: Deposit Request

When to use: Standard auto repair customer interaction

[GREETING] Thank you for contacting [YOUR COMPANY NAME]. [MAIN MESSAGE CONTENT - Customize for your specific use case] [CALL TO ACTION] If you have questions, reach us at [PHONE] or [EMAIL]. Best regards, [YOUR COMPANY NAME]

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 6: Confirmation Text

When to use: Standard auto repair customer interaction

[GREETING] Thank you for contacting [YOUR COMPANY NAME]. [MAIN MESSAGE CONTENT - Customize for your specific use case] [CALL TO ACTION] If you have questions, reach us at [PHONE] or [EMAIL]. Best regards, [YOUR COMPANY NAME]

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 7: Service Ready Notification

When to use: Standard auto repair customer interaction

[GREETING] Thank you for contacting [YOUR COMPANY NAME]. [MAIN MESSAGE CONTENT - Customize for your specific use case] [CALL TO ACTION] If you have questions, reach us at [PHONE] or [EMAIL]. Best regards, [YOUR COMPANY NAME]

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 8: Review Request

When to use: 24-48 hours after completed service

Hi [CUSTOMER NAME]! Thank you for choosing [YOUR COMPANY NAME]. We hope everything went well! If you have 30 seconds, a quick Google review would mean the world to us: [REVIEW LINK] Thanks for being a great customer!

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 9: Rebooking Campaign

When to use: Standard auto repair customer interaction

[GREETING] Thank you for contacting [YOUR COMPANY NAME]. [MAIN MESSAGE CONTENT - Customize for your specific use case] [CALL TO ACTION] If you have questions, reach us at [PHONE] or [EMAIL]. Best regards, [YOUR COMPANY NAME]

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 10: Loyalty Reminder

When to use: Standard auto repair customer interaction

Hi [CUSTOMER NAME], this is [YOUR COMPANY NAME]. Just a friendly reminder about your appointment tomorrow at [TIME]. Please reply CONFIRM to confirm, or call us at [PHONE] if you need to reschedule. We look forward to seeing you!

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 11: Seasonal Service Prompt

When to use: Standard auto repair customer interaction

[GREETING] Thank you for contacting [YOUR COMPANY NAME]. [MAIN MESSAGE CONTENT - Customize for your specific use case] [CALL TO ACTION] If you have questions, reach us at [PHONE] or [EMAIL]. Best regards, [YOUR COMPANY NAME]

πŸ’‘ Customize the [BRACKETED] sections with your business details.

Script 12: Referral Request

When to use: After positive service completion

[GREETING] Thank you for contacting [YOUR COMPANY NAME]. [MAIN MESSAGE CONTENT - Customize for your specific use case] [CALL TO ACTION] If you have questions, reach us at [PHONE] or [EMAIL]. Best regards, [YOUR COMPANY NAME]

πŸ’‘ Customize the [BRACKETED] sections with your business details.

How to Use These Scripts

  1. Copy the script text
  2. Replace [BRACKETED] placeholders with your info
  3. Paste into your AI answering service
  4. Test with a few calls
  5. Refine based on real conversations

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